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Privacy Policy

Last updated and effective as of February 16, 2025

1. General Provisions

1.1 This Privacy Policy governs the collection, use, storage and protection of information on Users collected through the use of the ForexApi Platform. This Policy uses the same terminology and abbreviations as defined in our Terms and Conditions document.

1.2 ForexApi DMCC, Unit No: 12-05-BA1519, Jewellery & Gemplex 3, Dubai, United Arab Emirates is responsible for compliance with the principles relating to processing of personal information. You can contact us by sending an email to [email protected].

2. Collection and Use of Personal Information

2.1 We collect and process the following personal information necessary to provide our Services:

  • KYC and KYB related information
  • Email address
  • Phone number
  • IP address
  • Payment information and transaction history
  • Platform usage data

A. KYC and KYB Information

2.2 For identity verification and compliance purposes, we collect:

For Individual Users:
  • Full name (first, last, and middle name)
  • Date of birth
  • Citizenship/residency information
  • Physical address
  • Government-issued identification
  • Proof of address documents
For Business Users:
  • Company registration documents
  • Certificate of good standing
  • Business activity information
  • Website details
  • Directors' and beneficial owners' information

2.3 This information is mandatory for account creation and service access. Failure to provide or maintain accurate information may result in account suspension or termination.

B. Email and Communication

2.4 Your email address is collected and used for:

  • Account creation and management
  • Service notifications and updates
  • Support communication
  • System alerts and security notifications

C. Security and Authentication

2.5 We implement the following security measures:

  • Mandatory 2FA using Google Authenticator
  • IP address monitoring and logging
  • Activity tracking for security purposes
  • Fraud prevention systems

D. Payment Information

2.6 Payment processing:

  • We accept only USDT for payments
  • Transaction history is maintained for billing purposes
  • Payment information is secured using industry-standard encryption

3. Data Storage and Protection

Security Measures:

  • Secure server infrastructure
  • Encrypted data transmission
  • Regular security audits
  • Access control and monitoring
  • Backup systems

Data Retention:

  • Account information is retained while the account is active
  • KYC/KYB data is retained as required by law
  • Transaction history is maintained for compliance purposes

4. User Rights

  • Access their personal information
  • Request corrections to their data
  • Request data deletion (subject to legal requirements)
  • Opt-out of marketing communications
  • File complaints about data handling

5. Information Sharing

We do not sell or rent personal information to third parties.

6. Cookies and Tracking

We use cookies to maintain session information, improve platform performance, and analyze usage patterns.

7. Children's Privacy

Our services are not intended for users under 18 years of age.

8. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time.

9. Contact Information

For inquiries, please contact [email protected].