We currently accept payments exclusively in USDT (Tether). Please ensure that your payments are made in this cryptocurrency to avoid any transaction issues.
No, we do not offer refunds. Please review your plan and usage carefully before making a payment.
Your subscription will automatically renew if your account has sufficient balance. If the balance is insufficient, the system will automatically stop until a new deposit is made.
If your account balance is insufficient at the time of renewal, the system will automatically stop. You will need to deposit funds to reactivate your subscription.
We support all MetaTrader brokers on both MT4 and MT5 platforms. You can easily connect your existing accounts or set up new ones through our API.
Our API offers sub-millisecond execution speeds, ensuring high-frequency trading with minimal delay. We guarantee 99.9% uptime for uninterrupted trading.
Yes, our API supports multi-account management. You can manage up to 100 accounts on the Business plan and unlimited accounts on the Enterprise plan.
We implement bank-grade security measures, including:
Yes, IP whitelisting is available on all plans. You can configure it through your dashboard to restrict API access to specific IP addresses.
Yes, all data transmitted through our API is encrypted using SSL/TLS protocols, ensuring secure communication between your systems and our servers.
You can reach our support team via email at [email protected]. We offer 24/7 support for Enterprise clients and business-hour support for other plans.
Our comprehensive documentation is available at Documentation. It includes API references, SDK guides, and code samples.
Check our Troubleshooting Guide for common issues. If the problem persists, submit a support ticket with detailed error logs.
Yes, you can upgrade or downgrade your plan at any time through your dashboard. Changes will take effect at the start of the next billing cycle.
Yes, we provide custom solutions tailored to your needs, including dedicated servers, custom SLAs, and volume-based pricing. Contact our sales team at [email protected] for more details.
We provide SDKs for multiple programming languages, including:
Yes, we offer extensive code samples and tutorials in our Documentation. You can also download our Postman collection for quick testing.
Absolutely! We offer a 14-day free trial with access to all basic features. No credit card is required to start.
You can regenerate your API keys from the API Key Management section in your dashboard. Note that this will invalidate your previous keys.
Yes, our dashboard provides detailed analytics on API calls, latency metrics, and account activity. You can monitor your usage in real-time.
Go to the MT4/MT5 Account Deployment section in your dashboard and follow the instructions to link new accounts. You can manage up to 100 accounts on the Business plan.
Contact our sales team at [email protected] with your requirements, and we’ll provide a tailored solution and pricing.
Yes, we offer custom SLAs with uptime guarantees of up to 99.99% and dedicated support channels.
Ensure your WebSocket client implements reconnection logic. Our API supports automatic reconnection with a 5-second retry interval.
Rate limits are in place to ensure fair usage. Upgrade to a higher plan or optimize your API calls to reduce frequency.
Yes, we offer a 14-day free trial with access to 2 trading accounts and basic API features. No credit card is required.
Yes, you can cancel your subscription at any time through your dashboard. Note that we do not offer refunds for unused time.
Our Terms of Service, Privacy Policy, and other legal documents are available at here.
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